This section details the minimum requirements for IP Office Customer Call Reporter server PC's.
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Windows Operating System
The IP Office Customer Call Reporter services are supported on the following operating systems. Only 32-bit versions are supported unless stated otherwise. |
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Microsoft Windows Server 2003 SP2. |
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Microsoft Windows Server 2003 R2. |
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Microsoft Windows Small Business Server 2003 R2. |
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Microsoft Windows 2008 Server (all versions, 32-bit and 64-bit) |
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IIS Web Server
IP Office Customer Call Reporter uses the IIS web server component of the operating system: |
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It is important that IIS is installed and running before any .NET software packages are installed as these will install additional components if they detect IIS on the server. If .NET is already installed before IIS was enabled, then .NET should be reinstalled. |
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The ASP.net option for the IIS server must be set as Allowed. |
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IP Office Customer Call Reporter only supports installation onto an IIS server running its default web site on port 80 (the default port). |
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IP Office Customer Call Reporter uses web.config files that are installed in its own CCR virtual directories under the IIS default web server root. If another applications erroneously installs a web.config file in the IIS default web site's root directory, that web.config will affect all other applications using the IIS including IP Office Customer Call Reporter. |
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Hardware Requirements
The following are the recommended minimum requirements for the PC hosting any components of the IP Office Customer Call Reporter server application. |
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Processor: Intel Pentium D945 Dual Core or AMD Athlon 64 4000+. |
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RAM: 2GB (4GB recommended). |
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Free Hard Disk Space: 30GB. |
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Additional: CD or DVD drive for software installation. |
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If installing a licensed edition of MS-SQL on the IP Office Customer Call Reporter server PC, the separate requirements of the MS-SQL Edition must be meet. |
Notes
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The installer of the IP Office Customer Call Reporter Server platform must have Windows administrative rights to proceed with the installation. If the correct rights are not available a message appears informing the installer and the installation will be stopped. |
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The customer map functions require Internet access from both the server PC and the client PC. |
